Hiding behind the screen

The first thing I thought of when thinking of how the internet changes people, is how people interact with and without the internet.  I remember a scene from Big Bang Theory when two people are on a date but both have trouble talking in person.  The solution was to be on a date and text.  The point is, people are more confident on the internet.  Any kind of forum on the internet will no doubt be filled threats, name calling and things of that nature.  People seem to find it easy to say things, they would otherwise never say, on the internet because there are no direct consequences.  The comment section on a post on facebook is the same way.  Everyone has become an expert with a simple google search and cannot wait to rub it into someones face on the internet.  I believe this change is horrible.  People become less adequate in normal human conversations and have to rely on the internet to communicate.  Worse yet, I think this behavior is extremely contagious.  One person insults another and it starts a never ending stream of insults thrown at people.  It is like one person sees this behavior and believes the only way to 'fight' back is to do the same.  Or even they feel like it is okay because everyone does it.  As a person, I find this behavior repulsive and do not understand it.  I think the solution to this problem is to ignore people.  Because I think many of these trolls do it just to get a rise out of people, so by fighting with insults people just fuel the fire.  I think as a society we should condemn this sort of behavior.